I have been a client of Gentle Hands since June 2023 and all in all I've been largely impressed. Management have been great, especially one staff member in particular, who has gone above and beyond time and time again - she is an asset to the company, she has made herself available at any time to discuss 

any complaints, concerns or anything else. Care staff have been a tad hit and miss at times. Communication can be an issue, as language barriers cause problems - it can be frustrating for me, and I can communicate well. I can only imagine how difficult it is for those who have had strokes. However, there are many of the care staff who are a credit to the company. Hopefully the company employs more carers of these standards. Quality is far more important than quantity. It has made me feel uneasy recently to have so many new strangers come into my home. Continuity and a reliable routine is extremely important and a valuable factor to consider.