We strive for excellence, but we understand that there may be times when we fall short. If you have a complaint, please follow the following steps:

Step 1: Inform your carer

First, discuss it with your carer, they will be more than happy to help and will escalate it to the head office if required.
If the issue remains unresolved contact our office.

Step 2: Contact our office

Speak to the Domiciliary Care Team, who are dedicated to resolving any of your queries or concerns.
You can do this by either calling or emailing.
Tell no: 01592 804736 / 07397267182
Email: support@gentlehands.uk

Step 3 & final resort Contact the Regulatory Authority

Should the problem still not be resolved to your satisfaction, you have the right to contact the relevant regulatory authority, as detailed in the section “How to Contact the Regulatory Authorities”.